Refund policy

Returns

We do not accept returns for:

Please review product descriptions, sizing information, and color options carefully before placing your order.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

To help us resolve the issue quickly, include:

Once verified, we will provide a replacement or a full refund at no additional cost.

If your tracking information indicates that your package has been lost during transit, please contact us.

We will work with our production partner and shipping carrier to investigate the shipment and, if appropriate, provide a replacement or refund.

Orders may be cancelled only before production begins.

Because production starts quickly after purchase, cancellation requests cannot be guaranteed.

Approved refunds will be issued to the original payment method.

Depending on your payment provider, refunds typically appear within 5–10 business days after processing.

Since every item is produced specifically for each customer, we do not offer direct exchanges.

If an item arrives damaged or incorrect, we will gladly replace it.

If you experience any issue with your order, please contact us through our Contact page or by email.

Our support team is committed to resolving every issue fairly and as quickly as possible.